Help & Support

For every Proposal sent (unless you are the very first Proposal for a particular Job) , 1 credit is used up even if the Buyer does not accept your Proposal.  

If you cancel a Proposal with a particular Buyer (for example because something is incorrect or you agree a slightly changed scope) and re-submit a new Proposal to the same Buyer in the same WorkStream it will not use up another credit.

This number will vary depending on the plan you have subscribed to.

Here are some tips on how to keep your buyers happy and returning for more:

1. 1- Make sure that upfront you understand your buyer requirements fully.  Ask questions if anything isn't clear. The more questions, the better!

2. 2- If you can, share samples of the work at each stage so that the buyer can confirm it is what they are looking for; so that you don't find yourself having to do a lot of rework at the end.

3. 3- Deliver on time! If something unexpected happens and you are not able to meet the deadlines you agreed then make sure you flag that to your buyer as soon as you possibly can. And go out of your way to get the job delivered quickly.

Getting paid on CCLanc is completed in three very simple steps.

1. 1- Before you submit the project, ask the employer to make the payment and register it as a screw on the website.
2. 2- After the project is delivered, ask the employer to release the screw. Fund will be added to your account after the screw release.
3. 3- Once the funds have been transferred to your CCLanc Account, you can either spend the money directly on the site (for example, to purchase services yourself or to buy more subscription) or withdraw the funds to your preferred withdrawal method. 

When you start your project your deposit is kept safely in the escrow account. Only once you are happy with the work and have received all the agreed deliverables, payments to freelancers will be released.

If you are committing to a larger amount of work we recommend that you look at the Sellers(Freelancer) profile and past reviews.

We highly recommend you use the escrow facility sensibly, only release funds when you get the work agreed for the project or particular milestone you set with the freelancer.

We always encourage freelancers to ensure that the escrow is funded at all times. Initially, we recommend that the deposit covers 50% of the Proposal amount.

If the project is ongoing and there are not sufficient funds in escrow, it may be appropriate for the freelancer to request further deposits throughout the project. If this is a one-off project and the deposit already covers all or most of the expected final cost then it may be that the freelancer may have made an error.  

Simply message the freelancer and ask why they have made the request. If it is in error the freelancer can cancel the request.